Return & refund Policy

Enjoy shopping on with these great return policy features:

07 Days Returns

You have 07 days to make a refund request after your order has been delivered.



Full Refunds
Full Refunds

If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees applied. Raise the request within 24-48 hours after receiving the product. Only videos will serve as proof for refunds.


Authenticity Guarantee
Authenticity Guarantee

If your purchase is found to be counterfeit, you will receive a full refund along with any shipping fees paid.

How does Return Policy Work?

How does Return Policy Work?
1. Share the Proof.

We accept only video proof for Refunds. Make a short video while unboxing the product and while using it first time. Our team will investigate the submitted proof.

2. Initiate A Return

Via Return your Order Page at the footer of website

3. Schedule Pick-up

A pick-up will be scheduled by one of our courier services.

4. Return The Item

Pack the item in its original state and packaging. Hand over the package to the courier representative.

5. Refund Processed

Once we receive your returned item, we will inspect it and process your refund.


Q. I received a defective/damaged item, can I get a refund?

In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.


Q. I received a wrong item, how can I return it?


In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 07 day returns.


Q. When are ‘Returns’ not possible?

There are a few certain scenarios where it is difficult for us to support returns:

  1. Return request is made outside the specified time frame, of 07 days from delivery.
  2. Product is used, damaged, or is not in the same condition as you received it.
  3. Specific categories like inner wear, lingerie, socks and clothing freebies etc.
  4. Defective products which are covered under the manufacturer's warranty.
  5. Any consumable item which has been used or installed.
  6. Products with tampered or missing serial numbers.
  7. Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.
  8. Fragile items, hygiene related items.
  9. If the proofs are found to be forged.
  10. If customer is unable to submit video evidences.


Q. I have changed my mind; can I return what I have bought?

At this moment we are only accepting the returns if the item is defective, damaged or not receive by the customer . We request you to be sure of your purchase before placing an order.

  • 1. The item is not on the Non-Returnables list.
  • 2. You can’t return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy.
  • 3. Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal can be returned.
    Q. How long does it take the courier to collect the returned items?

    Typically, Courier representative will contact you within 3-5 days from the day you requested a return. However, it might sometimes take up to two weeks for a courier to collect the item.


    Q. Can I schedule time with the courier to return an item?

     At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.


    Q. Can I return my item after 07 days?

    There may be situations in which you were not able to return items within the 07 days, in such cases please contact our Customer Service Team (+91)9810555357) or through the Contact Us page to file a complaint. Complaints are handled on case by case basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.


    Q. How can I receive a refund if I paid by Credit Card?

    If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement , depending on individual’s bank process.


    Q. I paid through Cash on Delivery, how will I receive a refund for my item?

    If you have paid through Cash on Delivery (COD), the money would be refunded in the form of Buyerbabu credit and will be credited to your Buyerbabu Wallet balance. From your Buyerbabu Wallet balance, you can either easily make new purchases on or simply transfer the credit balance to your personal bank account. For security purposes, the name on the bank account and on your Buyerbabu Wallet and Account must be the same.

    • Making a purchase less than or equal to the available Buyerbabu Wallet balance: If the total amount of your new purchase including the shipping charges is less than or equal to your available balance, the system will advise you that there is enough balance in your Buyerbabu wallet. You will then need to click on "Place Order" and the amount for your new purchase will be deducted from your available balance.
    • Making a purchase more than the available Buyerbabu wallet balance: If the total amount of your new purchase including the shipping charges is more than your available Buyerbabu wallet balance, you will need to choose an online payment method (Credit Card / PayPal ) to pay the difference, to complete your purchase. The system will then deduct the available amount from your Buyerbabu Wallet balance and the remaining outstanding amount will be charged to the chosen online payment method (you are unable to pay any difference in the amount by Cash on delivery). If Your chosen payment method is Cash on Delivery, the full amount will need to be paid to the courier, no amount will be taken from your wallet credit.


    Q. Can I Replace or Exchange an item rather than a refund?

    At the moment, Buyerbabu does not offer replacement or exchange of an item; however you can still return an item and receive a full refund.


    Q. I lost the Original Packing in which I received the item, how can I still return it?

     We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it, however in this case, please check the contact us for more information.


    Q. What does it mean by ‘Retail Packaging’ never opened (Sealed & Closed Box)?

    A brand-new, unused, unopened, undamaged item in its original packaging . Packaging should be the same as when it was delivered to you.


    Q. Can I return an item through my courier company or personally drop it anywhere?

    At the moment, the item can be returned to us only though one of our assigned courier services.


    Q. Who pays for the shipping charges when I return an item?

    You can return an item for free within 07 days from delivery date, were by covers all the shipping charges.


    Q. Where can I find the pre-paid shipping label / Air Waybill?

    Once you place a request to return an item , the pre-paid shipping label / Air Waybill will be sent to you in your email to ensure you can return the item for FREE.


    Q. Can I cancel my order after it has been shipped ? 

    Due to nature of our business . It takes lot of hard work to process one order, At this moment you can't cancel the shipped orders though you have 07 days window to return the item if it's defective or damaged. Kindly be sure of your purchase before placing order on website.