In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 07 day returns.
If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 07 days to return them, keeping the below rules in mind:
At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.
There may be situations in which you were not able to return items within the 07 days, in such cases please contact our Customer Service Team (+91)9810555357) or through the Contact Us page to file a complaint. Complaints are handled on case by case basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.
If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement , depending on individual’s bank process.
If you have paid through Cash on Delivery (COD), the money would be refunded in the form of Buyerbabu credit and will be credited to your Buyerbabu Wallet balance. From your Buyerbabu Wallet balance, you can either easily make new purchases on buyerbabu.com or simply transfer the credit balance to your personal bank account. For security purposes, the name on the bank account and on your Buyerbabu Wallet and Account must be the same.
Making a purchase less than or equal to the available Buyerbabu Wallet balance: If the total amount of your new purchase including the shipping charges is less than or equal to your available balance, the system will advise you that there is enough balance in your Buyerbabu wallet. You will then need to click on "Place Order" and the amount for your new purchase will be deducted from your available balance.
Making a purchase more than the available Buyerbabu wallet balance: If the total amount of your new purchase including the shipping charges is more than your available Buyerbabu wallet balance, you will need to choose an online payment method (Credit Card / PayPal ) to pay the difference, to complete your purchase. The system will then deduct the available amount from your Buyerbabu Wallet balance and the remaining outstanding amount will be charged to the chosen online payment method (you are unable to pay any difference in the amount by Cash on delivery). If Your chosen payment method is Cash on Delivery, the full amount will need to be paid to the courier, no amount will be taken from your buyerbabu.com wallet credit.
Once you place a request to return an item , the pre-paid shipping label / Air Waybill will be sent to you in your email to ensure you can return the item for FREE.
Q.Can I cancel my order after it has been shipped ?
Due to nature of our business . It takes lot of hard work to process one order, but we do understand the essence of order cancellation. You can only cancel the order within 48 hours of placing the order. Example : if you placed your order on Saturday 9:00 am you can cancel the order till Monday 9:00 am. If the cancellation is after 48 hours the cancellation charge would be 2% product cost would be applied . You cannot cancel the COD orders. If you do so your account will blacklisted and your account will get blocked .
We do understand there are some circumstances when you want to cancel your COD order for that you can contact us at firstname.lastname@example.org and we are happy to help you. We request you to be sure before placing on order.